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Privacy Policy

Last Updated: August 13, 2023

Imedview, Inc. is committed to maintaining the privacy and security of personal information in compliance with all applicable data protection laws while providing you with the opportunity to access our website and our proprietary services on our secure client portal – Viewpoint. This Privacy Policy (this “Privacy Policy”) describes how Imedview, Inc. (“Imedview”, “we,” “us,” “our”) (i) collects, uses, processes, and discloses personal information about you when you visit our website (www.imedview.com) and dependent pages (“Site”); and (ii) collects and processes personal or private information on our secure client portal and platform – Viewpoint.

We are a business-to-business provider of proprietary software, systems and services that collectively, and together with certain third-party products and services, provides to law firms, employers and other organizations litigation support services specializing in servicing liability, workers’ compensation and automotive claims.

When you visit our Site to seek information on our B2B services, or access Viewpoint as a client user, we collect and process your personal information in accordance with our Privacy Policy. We are committed to protecting the privacy and security of individuals who visit our Site or use Viewpoint as described in our Privacy Policy. This Privacy Policy describes how we may collect, process, use and disclose your personal information in connection with your use of our Site and Viewpoint platform, including when you communicate with us to request information as to our Viewpoint software, functionality and related services.

Our Viewpoint platform (viewpointclient.imedview.com, viewpointpanel.imedview.com and viewpointfacility.imedview.com), as well as any online features, services and/or programs offered by Imedview (collectively “Viewpoint”) is available to businesses and other organizations who decide to utilize Viewpoint as a secure portal for litigation support services. We collect and process information on our Viewpoint platform, including the personal information of client users and claimant related information, for the purposes of performing services for our clients as set forth in our customer agreements and orders.

In all instances, we collect and process personal or private information and retrieved records fairly and lawfully and in order to carry out our lawful business activities. We are committed to maintaining the privacy and security of personal or private information in compliance with all applicable data protection laws.

 

Updates and Changes to this Privacy Policy

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this Policy, and in some cases, we may provide you with additional notice (such as adding a statement to the homepages of our Site or Viewpoint or sending you an email notification). We encourage you to review the Privacy Policy whenever you use our Site or Viewpoint or interact with us to stay informed about updates to our privacy practices.

 

Acceptance Of These Terms

By using this Site or Viewpoint, purchasing Viewpoint and related services, or establishing a client account you agree to accept the terms of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use the Site or Viewpoint. Your continued use of the Site or Viewpoint following the posting of any changes to this Privacy Policy will be deemed your acceptance of those changes.

 

Collection Of Personal Information

“Personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with an identified or identifiable natural person. Personal Information does not include publicly available information or information that is de-identified or aggregate consumer information.

We may collect and otherwise process personal information from you in various ways:

  • when you voluntarily provide us with information
  • when you communicate with us concerning Viewpoint and our other services
  • when you purchase access to Viewpoint or place an order with us for other services
  • when clients provide us with information to set up individual and organizational account access to Viewpoint
  • through automated means when visitors and clients use our Site or Viewpoint including through use of “cookies,” web beacons, pixels and other similar technologies that track your online activity, including your use of our Site and Viewpoint; and
  • through information provided by third party vendors who analyze your usage of our Site and Viewpoint for our internal purposes.

We do not sell the personal information of our clients or visitors. We do not share your personal information with third party advertisers for cross-context behavioral advertising within the meaning of certain states’ laws (i.e., we do not target you with advertising based on personal information obtained by tracking your online usage across businesses, websites, applications or services, other than the Company’s website or services). With your consent, we may use your direct interactions with our Site or Viewpoint to send you information on Viewpoint and other litigation support services, including marketing information.

 

Personal Information You Provide to Us

We collect information you provide directly to us. We collect information when you use our Site or Viewpoint, order Viewpoint or our other services, submit an IME/File Review Service Request Form, fill out our Contact form, call us on the phone or chat with us, create an online account in Viewpoint, sign up to receive our emails or newsletters, request customer support, or otherwise communicate with us.

When contacting us you may provide Imedview with personal contact information, such as your name, company name, address, telephone number and email address. When purchasing services, Imedview may also require you to provide billing information, such as billing name and address, and credit card number for billing purposes. When receiving services, certain personal contact information is collected for purposes of communicating with you concerning your account and our services, and to provide technical or other customer support.

Clients may provide information regarding computer systems throughout the course of establishing access to and utilizing the Imedview’ services. We will collect and use such client data, including names of authorized users and email addresses, only for the purpose of providing or maintaining the services or addressing service or technical problems.

We also collect financial information, such as credit card or debit card numbers. All debit or credit card transactions are processed by our payment vendors. We do not collect, store or maintain any credit card or debit card information on or through our Site or in Viewpoint after the transaction is processed and verified. Instead, it is transiently collected, disclosed to and processed through these payment vendors using their platforms. We do not disclose your credit or debit card information to any vendors other than our payment vendors.

 

Information We Collect Automatically.

In addition to personal information you choose to provide us, we and our service providers may use a variety of technologies to automatically collect certain usage information whenever you visit or interact with the Site or Viewpoint. This information may include information we automatically collect as you browse the Site or Viewpoint, including browser type/identifier, your IP address, device type or client/user identifier, operating system, language settings, web pages and sections visited, amount of time spent on pages, referring and exit pages and approximate geolocation.

Cookies. We may use cookies and other tracking technologies to collect information about you when you interact with our Site, including information about your browsing. Cookies are small text files sent by your computer or device each time you visit our Site, which are unique to your browser or device. Cookies make web surfing and browsing easier for you by saving your preferences so that we can use these to improve your next visit to our Site or Viewpoint. We use cookies, and analytical services provided by our service providers, to provide us with information concerning your website activity and to maintain security. Cookies help us learn which areas of our Site are useful and which areas need improvement. We may combine this information with other information we collect about you. We use this information for various purposes, such as improving our Site and your online experience, understanding which areas and features of our Site are popular and counting visits.

By using our Site or Viewpoint, you consent to the use of all cookies and tracking technologies. You can choose whether to accept cookies by changing the settings on your browser. Please consult your Internet browser’s documentation for information on how to do this. However, if you choose not to accept essential or functional cookies, the Site or Viewpoint may not function properly and some features may not work as they were intended. When we use cookies or other similar technologies, we may set the cookies ourselves or ask third parties to do so to help us.

Cookies we use may be either persistent or temporary (or session) cookies. A persistent cookie retains user preferences for a particular website allowing those preferences to be used in future browsing sessions and remains valid until its set expiration date (unless deleted by the user before the expiry date). A temporary cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Tracking Technologies, such as Pixels, Beacons: We and our service providers may use pixels or beacons on the Site to count how many users visit certain pages or content, and for analytics and metrics about your visits to the Site. You consent to encountering third party tracking technologies when you use our Site.

 

Use Of Information

We may use information about you for various purposes, including to: (i) facilitate and improve your online experience; (ii) provide the services you or your organization requests; (iii) process transactions and send you related information and communications, including confirmations and receipts; (iv) respond to your comments, questions and requests and provide customer service; (v) communicate with you about Viewpoint and our other litigation support services and provide news and information we think will be of interest to you; (vi) manage your online account(s) and send you technical notices, updates, security alerts and support and administrative messages; (vii) personalize your online experience; (ix) monitor and analyze trends, usage and activities; (x) link or combine with information we get from others to help understand your needs and provide you with better service; and (xi) carry out any other purpose for which the information was collected.

 

Client Information

Imedview uses personal information of its clients and client users only for the purposes of executing agreed upon services. This may include but is not limited to:

  • Use of phone numbers or email addresses to contact client’s employees;
  • Setting up and monitoring account access;
  • Troubleshooting technical issues or other customer support; or
  • Use of credit card or other payment information to collect payments from its clients.

Imedview does not and will not sell, rent, or trade any personal information with third parties. In accordance with applicable local, state, or federal laws, Imedview will provide appropriate disclosure of personal information to law enforcement to comply with any judicial, administrative or similar proceeding or order or as otherwise required to comply with applicable law. Additionally, such disclosure may also be made to prevent damage or injury to us or others or to protect our rights.

Imedview will collect, process, use and disclose claimant information for the purposes of providing services to our clients and in accordance with applicable data protection law.

 

Release of Your Information

We do not sell your personal information to third parties.

We may disclose personal information as follows: (i) with vendors, consultants and other service providers who need access to such information to perform services on our behalf, including but not limited to, web hosting platforms, Information Technology and software providers, customer service providers, calendaring services, and shippers or direct mail organizations; (ii) in response to a request for information if we believe disclosure is in accordance with any applicable law, regulation or legal process or as otherwise required by any applicable law, rule or regulation or to defend against legal claims; (iii) if we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of us or any other organization; (iv) in connection with, or during negotiations of, any merger, sale of company assets, financing or transfer of all or a portion of our business to another company; or (v) with your consent or at your direction. We may also disclose aggregated or de-identified information, which cannot reasonably be used to identify you. We require our service providers, who provide services on our behalf (such as our IT providers) to maintain the privacy and security of your personal information.

 

How Long Do We Store Your Personal Information. 

We do not retain your personal information for longer than is necessary to fulfill the business purpose for which the information is being collected or processed or in order to comply with our legal obligations, resolve disputes and enforce our agreements. Personal information may be transferred and stored to servers and systems in the United States.

 

Your Information Choices and Control

Imedview respects your requests to access and control your personal information, so we give you certain choices that you may exercise, including:

  • You may correct, update, and delete your account.
  • You may change your choices for subscriptions, newsletters, and alerts.
  • You may choose whether to receive from us offers and promotions for our services that we think may be of interest to you.
  • You may request access to the personal information we hold about you and that we amend or delete it.

Please note that we may deny your requests, including to change or delete information under certain circumstances. For example, we may be required by certain obligations to keep such information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database and systems, but may remain in our archives or backup systems. We may also retain your information because of legal or contractual requirements, to prosecute or defend legal claims or similar purposes.

 

Contact Us

You can make requests concerning your personal information and choose to opt in or out of services and communications by visiting your account preferences, contacting us at info@imedview.com or calling us at 888-747-1090

If you have agreed to receive marketing from Imedview, you may always opt out at a later date. You have the right at any time to stop Imedview from contacting you for marketing purposes. If you wish to stop receiving marketing materials, please visit imedview.com/contact or adjust your notification preferences from the link within the email directly.

 

Links To 3rd Party Websites

The Site and Viewpoint may contain links to other websites. This Privacy Policy does not apply to the practices of other websites and Imedview is not responsible for the actions and privacy policies of third parties. We encourage you to be aware of when you leave the Site or Viewpoint and to read the privacy policies of each website that you visit.

 

Children

Our Site and Viewpoint is not intended for use by children under 13 years of age. No one under age 13 may provide any information to us through the Site or Viewpoint. We do not knowingly collect or use personal information from children under 13 and have no actual knowledge that we sell or share the personal information of any children under 13 years of age. If you are under 13, do not access, use or provide any information on the Site or on or through any of its features. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us. We do not sell any personal information, including the personal information of minors under 16 years of age.

 

Do Not Track Requests

We do not presently respond to browser ‘do not track’ requests.

 

How We Safeguard Your Personal Information

We use commercially reasonable technical, administrative and physical safeguards to protect personal or private information in accordance with applicable data protection law. We take reasonable measures to help protect personal information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.

 

Questions

Please contact us regarding any question about this Privacy Policy by phone at 888-747-1090, email at info@imedview.com or web form located at imedview.com/contact